Your privacy matters to us. This policy explains how we collect, use, and protect your information when you shop with Bidfood Home. By using our platform, you consent to the practices described here.

1. What Information We Collect

Information you give us:

• Name, email, phone number, and delivery address.
• Date of birth (for age verification).
• Account login details and support communications.
• Securely processed payment card information.

Information collected automatically:

• Device details (IP address, browser type, OS).
• App usage data and location information.
• Cookies and similar tracking technologies.

2. Why We Need Your Information

• To manage your account and process orders.
• To communicate order status and delivery updates.
• To process payments securely and prevent fraud.
• To provide customer support and improve platform experience.
• To comply with legal and regulatory requirements.

3. Sharing and Transfers

We share data with trusted partners (payment processors, IT hosting, and analytics). We never sell your personal information to third parties.

If data is transferred outside the UAE, we ensure the receiving country provides adequate protection as per UAE data protection laws.

4. Data Security & Retention

We use strong technical measures to protect your data. While no system is 100% secure, we take every reasonable precaution. We retain your data only as long as necessary to provide services and meet legal obligations.

5. Your Privacy Rights

Under UAE law, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent or object to certain processing.
• Request a portable copy of your data.
• File a complaint with the UAE Data Office.

6. Marketing & Children’s Privacy

Marketing: You can opt out of promotional messages anytime via the unsubscribe link or your account settings.

Minors: Our platform is for adults (18+). We do not knowingly collect data from minors; any such data found will be deleted immediately.

7. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Disputes will be handled by the competent courts in the UAE.