Data Protection & Privacy Policy
1. Introduction
1.1. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our mobile application, website, and related services.
1.2. By accessing or using the platform, you consent to the practices described in this Policy.
1.3. We are committed to protecting your privacy in accordance with applicable laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
2. Definitions
2.1. “Personal Data” refers to any information that identifies or can reasonably identify an individual, such as name, contact details, device information, or payment details.
2.2. “Platform” refers to our website, mobile application, and related digital services.
2.3. “User”, “you”, and “your” refer to any individual accessing or using the platform.
2.4. “Company”, “we”, “us”, and “our” refer to the operator of the platform.
3. Personal Data We Collect
3.1. We may collect the following categories of personal data
3.1.1. Information You Provide:
3.1.1.1. Name, email address, mobile number, delivery address, date of birth (if required), and account login details.
3.1.1.2. Payment information such as card details processed through secure third-party payment gateways.
3.1.1.3. Communications you send to us, including customer service inquiries, feedback, or complaints.
3.1.2. Information Collected Automatically:
3.1.2.1. Device identifiers, IP address, browser type, operating system, and app usage data.
3.1.2.2. Location information if you enable location services.
3.1.2.3. Cookies and similar technologies to enhance user experience and personalize content.
3.1.3. Transactional Information:
3.1.3.1. Order history, delivery preferences, wallet balance, refunds, and interactions with promotions or loyalty programs.
4. How We Use Your Personal Data
4.1. We process your personal data for the following purposes:
4.1.1. To create and manage your account
4.1.2. To process and deliver your orders
4.1.3. To communicate order updates, delivery notifications, and service messages
4.1.4. To process payments and prevent fraudulent transactions
4.1.5. To provide customer support
4.1.6. To improve platform performance, user experience, and product offerings
4.1.7. To send marketing communications where permitted by law
4.1.8. To comply with legal obligations and regulatory requirements
5. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
5.1. Your consent
5.2. Performance of a contract (e.g., fulfilling your order)
5.3. Compliance with legal obligations
5.4. Legitimate business interests, such as improving services or preventing fraud
6. Sharing Your Personal Data
6.1. We may share your personal data with:
6.1.1. Payment processors and financial institutions
6.1.2. IT service providers, hosting partners, and analytics tools
6.1.3. Regulatory authorities where required by law
6.1.4. Affiliated companies or service providers assisting in platform operations
6.2. We do not sell your personal data to third parties.
6.3. International Data Transfers:
If your personal data is transferred outside the UAE, we ensure that the receiving country provides an adequate level of protection or that appropriate safeguards are in place, in accordance with UAE data protection laws.
6.4. Data Retention
6.4.1. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
6.4.2. Retention periods may vary depending on the type of data and applicable regulations.
6.5. Data Security
6.5.1. We implement technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. While we strive to safeguard your information, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
7.1. Under UAE data protection law, you may have the right to:
7.1.1. Access your personal data
7.1.2. Request correction of inaccurate or incomplete data
7.1.3. Request deletion of your personal data where legally permissible
7.1.4. Withdraw consent for processing where consent is the legal basis
7.1.5. Object to certain types of processing
7.1.6. Request a copy of your data in a portable format
7.1.7. Submit a complaint to the UAE Data Office if you believe your rights have been violated
7.2. To exercise these rights, you may contact us using the details provided on the platform.
8. Cookies and Tracking Technologies
8.1. We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and personalize content. You may manage cookie preferences through your browser settings, although disabling cookies may affect platform functionality.
9. Marketing Communications
9.1. We may send you promotional messages, offers, or updates if you have opted in or if permitted by law. You may opt out at any time by using the unsubscribe link or adjusting your account settings.
10. Children’s Privacy
10.1. The platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data, we will delete it promptly.
11. Changes to This Privacy Policy
11.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on the platform, and continued use constitutes acceptance of the revised Policy.
12. Governing Law
12.1. This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this Policy shall be subject to the jurisdiction of the competent courts in the UAE, unless otherwise required by applicable consumer-protection laws.
13. Contact Information
13.1. If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact our customer support team using the contact details provided on the platform.
